The Sales Directory

Specializing in advanced analytics, continuous improvement, and applying behavioral science to the customer experience, we increase customer loyalty and business performance in the cloud computing industry. We build stronger, more productive customer relationships, and deploy strategic management systems to build world-class organizations.

Services:
*Operational assessment
*Financial analysis and modeling Customer Success impact
*Tiering analysis and engagement design
*Churn diagnostics
*Customer journey design
*Customer health score development
*Operational metrics development
*Lean Six Sigma improvement facilitation
*Change management facilitation
*Opportunity identification (skills-based CSM training and reinforcement program)